Service at music craft instruments
Advice, answers and repairs – so your instrument sounds just the way it should
We won't leave you alone with your instrument
Buying an instrument is just the beginning. That's when the music really gets going – and sometimes a string snaps, too. That's exactly what our service is for: we advise you before you buy, answer your questions afterwards and take care of things when something needs fixing.
We handle a lot of this together with our partner workshops, experienced instrument makers or directly with the manufacturers. That way, your instrument always ends up with the people who know it best. Whether you're a beginner, a pro, a parent or a daycare team: with us, you get honest answers instead of technical jargon.
Personal advice
Which guitar suits small hands? Which violin fits your budget? We'll help you find the instrument that's right for you – not just for our stockroom.
Answers to your questions
Tuning, care, changing strings or simply "Is this normal?" – just ask us. There are no stupid questions, only out-of-tune instruments.
Repairs by professionals
A crack in the wood, a buzzing string or loose tuners? We arrange the repair through our partner workshops or directly with the manufacturer.
Repairs, maintenance and setup
Instruments are alive – wood moves, strings age, tuners come loose. To keep your instrument playable, we connect you with expert help from experienced workshops and manufacturers.
You describe the problem, we find the right person to fix it. Sounds easy? It is.
Repairs to wood, neck, bridge and tuners
Adjustment of string action and intonation
Handling of warranty claims with the manufacturer
Regular maintenance, so nothing squeaks or buzzes
Even more service for you
Because making music is more than an instrument in a case, we've got a few extras for you:
- Care tips: Keep your instrument looking great and sounding like it did on day one.
- Spare parts and accessories: Strings, bridges, chin rests or tuners – we'll help you find the right part.
- Beginner help: First steps, tuning and handling, explained without the jargon.
- Advice for daycares and schools: Sturdy, child-friendly instruments for groups and music rooms.
- Help for parents: What size does your child need? We'll help you choose.
- Contact with manufacturers: We'll put you in touch when it comes to specific questions about a model.
How your service request works
Four steps from "Oh no" to "Sounds great again":
- You get in touch and describe your issue – photos are welcome.
- We check who can help best: us, a partner workshop or the manufacturer.
- You receive feedback on the next steps and any possible costs.
- Your instrument gets taken care of and comes back to you ready to play.
Strong partners for your instrument
We provide many services together with selected workshops, instrument makers and directly with the manufacturers. That way, your instrument always gets real expertise – and you get one point of contact: us.
Frequently asked questions
Frequently asked questions from our customers that might interest you too.
How can I reach your service team?
You can reach us by email at hallo@musiccraft-instruments.com or by phone at +49 (0) 34 20 63 14 888. Briefly describe your issue and we'll get back to you.
Do you also repair instruments I didn't buy from you?
Yes, we also repair instruments you didn't buy from us.
Who carries out the repair?
Depending on the instrument and the damage, it's handled by one of our partner workshops, an experienced instrument maker or directly by the manufacturer. Either way, we're always your point of contact.
How long does a repair take?
That depends on the instrument, the damage and the workshop involved. As a rule, you can expect 7 to 14 days. We'll keep you posted.
How much does a repair cost?
The cost depends on the type and scope of the work. We take a look at the damage and send you a cost estimate. Nothing gets done without your approval.
What should I do if my new instrument has a defect?
Just get in touch and ideally send us a few photos. We'll sort it out with the manufacturer and find a solution together.
Do you also advise daycares and schools?
We'd love to! We help you choose sturdy, child-friendly instruments for groups and music rooms. Just tell us what you need the instruments for.
Just ask us – we're all ears
Whether it's buying advice, a quick question or a tricky repair: write to us or give us a call. We'll take our time for you and your instrument.
Availability:
Monday to Thursday from 10:00 am to 4:00 pm
