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Buying an instrument is just the beginning. That's when the music really gets going – and sometimes a string snaps, too. That's exactly what our service is for: we advise you before you buy, answer your questions afterwards and take care of things when something needs fixing.

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That's when the music really gets going – and sometimes a string snaps, too. That's exactly what our service is for: we advise you before you buy, answer your questions afterwards and take care of things when something needs fixing.\nWe handle a lot of this together with our partner workshops, experienced instrument makers or directly with the manufacturers. That way, your instrument always ends up with the people who know it best. Whether you're a beginner, a pro, a parent or a daycare team: with us, you get honest answers instead of technical jargon.\n\nPersonal advice\nWhich guitar suits small hands? Which violin fits your budget? We'll help you find the instrument that's right for you – not just for our stockroom.\nAnswers to your questions\nTuning, care, changing strings or simply \"Is this normal?\" – just ask us. There are no stupid questions, only out-of-tune instruments.\nRepairs by professionals\nA crack in the wood, a buzzing string or loose tuners? We arrange the repair through our partner workshops or directly with the manufacturer.\n\nRepairs, maintenance and setup\nInstruments are alive – wood moves, strings age, tuners come loose. To keep your instrument playable, we connect you with expert help from experienced workshops and manufacturers.\nYou describe the problem, we find the right person to fix it. Sounds easy? It is.\nRepairs to wood, neck, bridge and tuners\nAdjustment of string action and intonation\nHandling of warranty claims with the manufacturer\nRegular maintenance, so nothing squeaks or buzzes\n\nEven more service for you\nBecause making music is more than an instrument in a case, we've got a few extras for you:\nCare tips: Keep your instrument looking great and sounding like it did on day one.\nSpare parts and accessories: Strings, bridges, chin rests or tuners – we'll help you find the right part.\nBeginner help: First steps, tuning and handling, explained without the jargon.\nAdvice for daycares and schools: Sturdy, child-friendly instruments for groups and music rooms.\nHelp for parents: What size does your child need? We'll help you choose.\nContact with manufacturers: We'll put you in touch when it comes to specific questions about a model.\n\nHow your service request works\nFour steps from \"Oh no\" to \"Sounds great again\":\nYou get in touch and describe your issue – photos are welcome.\nWe check who can help best: us, a partner workshop or the manufacturer.\nYou receive feedback on the next steps and any possible costs.\nYour instrument gets taken care of and comes back to you ready to play.\n\nStrong partners for your instrument\nWe provide many services together with selected workshops, instrument makers and directly with the manufacturers. That way, your instrument always gets real expertise – and you get one point of contact: us.\n\nFrequently asked questions\n\nFrequently asked questions from our customers that might interest you too.\n\nHow can I reach your service team?\n\nYou can reach us by email at hallo@musiccraft-instruments.com or by phone at +49 (0) 34 20 63 14 888. 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